Use Your Menu Board to Track Customer’s
Waiting Times

Stay Ahead, Improve Performance with Navori’s AI-Driven Digital Menu Boards

In today’s fast-paced business landscape, the ability to adapt and respond to customer needs in real-time is not just an advantage—it’s a necessity. Real-time waiting time data represents a transformative tool for businesses looking to elevate their performance and customer experience to new heights.

With the power of these analytics, businesses can gain unprecedented insights into customer flow, service efficiency, and overall satisfaction. This approach enables a proactive rather than reactive management style, allowing for the optimization of operations, reduction of wait times, and improvement of service quality.

Unleash the potential of real-time waiting time analytics and set your business on a path to increased performance, ensuring that every customer interaction is an opportunity to impress and retain.

Navori’s App Continuously Measures Customer Service Effectiveness

Metrics on Customer’s Waiting Time Before Service

Navori software tracks each customer with a micro camera from when they line up to order until they get their order. This helps accurately figure out how long people wait, giving useful tips on how to make service faster.

Produce Restaurant Footfall KPIs

The Navori app keeps track of how many customers come in every hour, day, and time period. Now, you can check how busy you are, see if your ads are working well, and figure out the best times to have more staff for customer service.

Drive-thru Vehicles Counting and Waiting Time

Navori now improves how it analyzes data, even outside, to help businesses manage how long vehicles wait better. This is great for drive-thrus, parking lots, and curbside pickups, where keeping cars moving smoothly is key.

Navori gives clear information on how long and when vehicles wait, helping businesses plan better to keep things running smoothly, reduce delays, and serve customers faster.

Get Metrics by Week, Day and Hourly

This feature enables restaurants to explore their operations thoroughly, pinpointing peak traffic times and spotting trends with exceptional clarity.

With this level of insight, you can tailor your services precisely to match customer needs. Whether it’s adjusting staffing, optimizing services, or refining promotions, having access to such detailed data empowers confident decision making. Embrace this data-driven approach to refine your operations.

Adjust Menu Board Content in Real-Time to Match Customer Wait Times

Automatically adjusts menu content based on real-time waiting time analytics, ensuring relevance all the time. By customizing content to current wait times, you enhance the customer experience, keeping engagement and satisfaction levels high.

This smart content management approach ensures your digital displays are not only informative but also adaptive, offering customers a personalized service experience that mirrors your business’s efficiency and responsiveness.

Benefits

Get to Know How Efficient Your Operations Are

Get actionable insights into your QSR operations with Navori’s digital menu boards and software. By tracking real-time customer waiting times, you can evaluate service strategies and find areas to improve. With better operational efficiency, you can streamline processes, optimize staffing, and save costs.

Assess Customer’s Experience of Service Improvements

With Navori’s real-time wait-time analytics, you can assess how service improvements affect customer satisfaction. By tracking wait times and studying customer feedback, you can spot trends and make informed decisions to improve satisfaction and loyalty. Understanding customer preferences helps tailor offerings and service delivery effectively.

Optimize the Number of Employees Based on Actual Attendance

By tracking customer waiting times and traffic flow, you can adjust employee schedules in real-time, optimizing staffing to match demand and minimize unnecessary labor costs. This proactive approach improves productivity, maximizes resources, and drives operational excellence and profitability

Boost Upselling with Built-In Navori App Ai-Driven Features

Navori’s advanced digital signage software then integrates seamlessly with Navori’s data, enabling the visual analysis of customer behavior patterns. Through this integration, restaurant operators gain valuable insights into customer traffic flow, dwell times, and waiting periods. Navori’s intuitive interface allows for easy interpretation of this data, empowering businesses to make informed decisions and tailor their service strategies accordingly.

How It Works

Navori App uses computer vision to monitor waiting times for Digital Menu Boards (DMBs). Here’s a quick guide on how it functions:

Data Collection

Navori uses advanced camera technology to monitor customer movements and waiting times in real-time. These cameras are strategically placed to capture data across the service area, ensuring comprehensive coverage without any blind spots.

The collected data is made anonymous, compiled, and connected to the content viewed by customers. This data is then transmitted to the CMS, allowing users to review key performance indicators (KPIs), compare different periods, and identify the specific content displayed on screens.

Analytics and Insights

The data captured by the cameras is processed and analyzed by Navori to provide accurate waiting time metrics. This analysis includes identifying peak times, average wait durations, and patterns in customer flow throughout the day.

DMB Content Live Adjustment

Based on the real-time waiting time data and analytics provided by Navori, Navori’s digital signage software dynamically adjusts the content displayed on the Digital Menu Boards. For instance, during periods of longer waiting times. The DMBs might display content designed to engage customers and enhance their waiting experience, such as promotions, entertainment, or informative content.

Optimization and Engagement

By adjusting DMB content in response to real-time waiting times, businesses can optimize customer engagement and satisfaction. This could involve highlighting quick service items during peak times to speed up service or display special offers to enhance the customer experience.

Feedback Loop for Continuous Improvement

The integration of Navori and Navori creates a feedback loop where customer waiting time data continually informs DMB content strategy. Allowing for ongoing improvement of both the content displayed and the overall customer service strategy.

Common Pitfalls to Avoid

Camera Placement Optimization

It’s essential to position cameras throughout your establishment to accurately capture customer movements and waiting times. Incorrect placement could result in blind spots, leading to skewing waiting time data.

Staff Training on Data Interpretation

The data and insights provided by Navori are only as valuable as the staff’s ability to understand and act on them. Comprehensive training on interpreting waiting time data equips your team with the knowledge to make informed decisions that directly impact and improve customer service.

Recommended Hardware

The recommended setup is a Windows PC Ibase with six HDMI outputs. If needed, multiple Windows PCs can be synced via the Navori App.